Starting at Fibox and growing into a Quality Management Leader
Crystal He began her journey with Fibox in 2010 as a quality engineer. I’ve been fortunate to work with the Fibox Guangzhou team for 14 years, she proudly shares, reflecting on her long career with our company. Her passion for quality management and process improvement has led her to her current role as Quality Manager, where she is responsible for overseeing and continuously developing quality systems at the factory in China.
At the core of quality management: customer satisfaction and continuous improvement
One of the key principles of Fibox’s quality management, according to Crystal, is ensuring customer satisfaction. Our quality management focuses on understanding and exceeding customer needs, Crystal emphasizes. Her team has developed systems and processes to ensure high-quality products and services. They have also employed Lean Six Sigma methodologies to optimize production and guarantee product quality.
Crystal also highlights the principle of continuous improvement, which drives their work. We are committed to ongoing improvement – we always seek new ways to enhance efficiency and reduce costs while ensuring the quality of our products and services, she notes.
Overcoming challenges and embracing technology
As a Quality Manager, Crystal faces various challenges, including the complexity of supply chain management and the rapid pace of technological change. Today, quality is not just about inspection but is the responsibility of the entire organization, Crystal explains. She notes that managing the supply chain is particularly challenging, requiring close collaboration with suppliers and extending quality control across every level of the production chain.
Keeping up with technological advances is also key. Crystal’s team leverages modern techniques, such as data analytics and predictive quality management. Technological advancements bring new demands and opportunities, so it’s crucial to stay updated and continuously enhance our skills, she adds.
Leadership and team collaboration
Crystal’s success at Fibox is built on strong teamwork and leadership. She highly values Fibox’s team spirit and emphasizes that every employee’s contribution is critical to the success of quality management. We view everyone as part of the quality management process. Everyone plays a role in ensuring quality, not just during the inspection phase but from the early stages of production, Crystal says.
Future plans and ambition
Looking ahead, Crystal has clear goals for the future of Fibox's quality management. Our goal is to improve the quality of our products, increase customer satisfaction, and optimize processes, she explains. Her vision includes expanding the quality management system, increasing employee participation, and deepening the analysis of customer feedback. Listening to the voice of the customer is essential for us. We see every piece of feedback as an opportunity to improve our products and services, she states.
Quality management: the key to success
Crystal’s years of experience at Fibox have shaped her perspective on the importance of quality management for business success. Quality management is not just about controlling product quality, but it extends to the company’s entire culture and values, she emphasizes. According to her, a company’s strong brand and market position are built on consistently meeting and exceeding customer expectations.
Under Crystal’s leadership, Fibox China has been able to maintain high-quality standards while adapting to market changes. Quality management continues to be a critical factor in the company’s competitiveness and customer satisfaction, and Crystal’s commitment to this work has played a major role in Fibox’s success.
