Established in 1995, Fibox Korea’s Customer Service (CS) team has been a cornerstone of our operations, ensuring customer satisfaction and driving sales growth across diverse markets. The team oversees the ordering process, shipment coordination, and customer communication for 34 domestic distributors, 74 OEM customers, and the Fibox Group (including Fibox Oy Ab, Fibox GmbH, Fibox France, Fibox Inc, Fibox India, and Fibox China). Additionally, they support official distributors in seven Southeast Asian countries, such as China and Japan, and cater to direct customers in regions like Indonesia and the Philippines.
Under the leadership of Suho Kim, the team of five – Jiwon Hwang, Hyerin Park, Kyungae Jang, and Sinhee Kim – works cohesively despite their varied levels of experience. Each team member brings a unique combination of work experience and education, which they see as a strength. By sharing information and learning from one another, they foster a culture of collaboration that enables them to meet the diverse needs of domestic and international clients.
In our team, collaboration isn’t just about working together – it’s about pooling our collective expertise and insights to deliver exceptional service, no matter the challenges, explains Suho Kim, C/S & Marketing Dept. Manager.
The CS department manages the entire process to ensure goods are safely delivered to customers while acting as a communication bridge between clients and the production team. Their responsibilities extend beyond logistics, as they also create marketing materials, such as catalogs, and promotional items, including diaries, calendars, pens, plastic bags, and piggy banks featuring Fibox's logo, to strengthen the company's brand presence in the Asian market. They also produce multilingual materials in Japanese, English, and Chinese, supporting clients in understanding Fibox products better. The team strives to exceed customer expectations, resolve issues promptly, and adapt to the dynamic needs of a global clientele.
We’re not just shipping products – we’re building relationships and trust with our customers, ensuring that their experience with Fibox is seamless and positive, shares the entire CS department.
My goal is to support the team in achieving our shared vision: to make every interaction with Fibox valuable and meaningful for our customers, says Suho Kim.
I am deeply committed to our work and team, and it is my sincere wish to stay healthy, enjoy the journey, and continue contributing alongside the dedicated members of the Korea CS team for many years to come, tells Kyungae Jang.
I strive to ensure every product arrives flawlessly, honoring the hard work of all Fibox employees, and will continue to approach our tasks with care and positivity, shares Sinhee Kim.
By putting myself in the customer’s shoes and responding kindly, I can turn complaints into positive experiences, helping Fibox grow along the way, tells Hyerin Park.